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1. General Provisions
• This policy outlines the procedures for returning and refunding products purchased from Phonecity.lk
• We strive to ensure customer satisfaction and handle returns fairly and efficiently.
2. Eligibility for Returns
• To be eligible for a return, the product must be in its original condition, unused, and in its original packaging, with all accessories included.
• Returns must be requested within 3 days of the delivery date.
• Certain products, such as [e.g., opened headphones due to hygiene reasons, or software]may not be eligible for return.
• Proof of purchase is required for all returns.
3. Reasons for Returns
• Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We will provide a replacement or a full refund, including shipping costs.
• Incorrect Products: If you receive an incorrect product, please contact us immediately. We will arrange for the correct product to be shipped or provide a full refund.
• Change of Mind: Returns are not eligible for change of mind
4. Return Process
• To initiate a return, please contact our customer service team at 075 7777 111.
• Ship the product to the address provided by our customer service team.
• We recommend using a trackable shipping service and insuring the return package.
• We are not responsible for lost or damaged return packages.
5. Refunds
• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original payment method within 14 business days.
• Refunds may exclude original shipping costs, unless the return is due to a defective, damaged, or incorrect product.
• Restocking fees may be applied.
6. Exchanges
• If you wish to exchange a product, please contact our customer service team.
• Exchanges are subject to product availability.
• You may be responsible for any price differences and additional shipping costs.
7. Warranty Returns
• For warranty related returns, please refer to the manufacturer’s warranty policy that came with the product.
• We can assist with facilitating warranty claims, but we are not the warranty provider unless we have provided a specific warranty ourselves.
8. Contact Us
• If you have any questions about our Returns and Refunds Policy, please contact us at:
o Email: phonecitykottawa@gmail.com
o Phone: 077 4343 111